Frequently Asked Questions
When can I expect my order?
To keep our prices as low as possible for you, Velvets Fashion delivers the products directly from the manufacturer or supplier to you. Therefore, delivery may take slightly longer than you are used to. It takes approximately 1-2 working days for your order to be successfully processed. The average delivery time in the United Kingdom is about 4-6 working days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may experience delays. Have you waited an additional 3 working days after the original delivery period and still not received your order? Then please send an email to: info@velvetsfashion.com
How much are the shipping costs?
When you order from Velvets Fashion, you always benefit from free shipping.
How can I pay for my order?
Velvets Fashion always offers secure payments. We use the most commonly used payment provider in the United Kingdom:
- Visa
- Mastercard
- American Express
What should I do if I receive a damaged shipment?
Unfortunately, it can happen that your order gets damaged during delivery. As a customer, you cannot be blamed for this. In this case, please contact our customer service immediately by sending an email to info@velvetsfashion.com. It is necessary to take photos of the damage and attach them to your email.
Do not return the item without sharing photos with us. Unfortunately, we won't be able to find a suitable solution for you. Our customer service will handle your message as soon as possible and work with you to find the best solution.
Still have questions?
Contact:
Velvets Fashion is operated by the Dutch company BJ-Ecom B.V., registration number 89168402 and VAT number NL864899269B01.
Address:
J.L. van Rijweg 50
Zoetermeer 2713JA
Customer support can be contacted at:
Email: info@velvetsfashion.com
Tel: +447458041371